Terms of service

1. General Information

  • DesiDiva.store is an online marketplace offering fashion, beauty, and lifestyle products.
  • We reserve the right to update or modify these Terms at any time without prior notice.
  • Continued use of the website signifies your acceptance of any changes.

2. Eligibility & Account Information

  • To shop on our website, you must be at least 18 years old or have parental consent.
  • You are responsible for providing accurate shipping and billing details during checkout.
  • DesiDiva.store is not liable for order delays or issues caused by incorrect information.

3. Product Information & Pricing

  • We strive to provide accurate descriptions and images of our products. However, actual product colors may vary slightly due to screen differences.
  • Prices listed on the website are inclusive of taxes unless stated otherwise.
  • We reserve the right to change prices, offers, or discontinue products at any time without notice.

4. Orders & Payments

  • Orders are confirmed only after successful payment or Cash on Delivery (COD) confirmation.
  • We accept debit/credit cards, UPI, net banking, and COD (where available).
  • In case of payment failure, your order will not be processed.

5. Shipping & Delivery

  • We offer free shipping across India.
  • Orders are dispatched within 1-2 business days, and delivery times vary based on location.
  • Any delay due to unforeseen circumstances will be communicated to you.

6. Returns, Exchanges & Refunds

  • Returns or exchanges can be requested within 15 days of purchase as per our [Return & Refund Policy].
  • A return/exchange processing fee of ₹100 applies to all requests.
  • Products must be unused, in original packaging, and an unboxing video is required for return approval.
  • Refunds are processed within 3 working days after the product is received and inspected.

7. Cancellation Policy

  • Orders can be canceled within 12 hours of purchase by contacting desidiva.shop@gmail.com.
  • Once shipped, orders cannot be canceled.

8. Intellectual Property

  • All website content, including images, logos, and text, is owned by DesiDiva.store and cannot be copied or used without permission.

9. Limitation of Liability

  • DesiDiva.store is not responsible for indirect, incidental, or consequential damages arising from the use of our products.
  • We make every effort to provide a secure shopping experience but do not guarantee uninterrupted website availability.

10. Contact Us

For any queries, please reach out to us at:
📧 Email: desidiva.shop@gmail.com
By using DesiDiva.store, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Happy Shopping! 💖